You have to make sure you are using the correct registration link. To open the registration form, Click here
Moreover, please make sure that your email and phone number are not associated with another account.
If the email and mobile number are already registered, a message will pop up indicating that the email or the phone number is associated with another account; in this case, please follow the below link to access your account:
If you experience any issues whiles signing up, please do not hesitate to contact us at:
Phone number : 0 800 211 185 (Toll Free)
+254 730 676 002 (non-toll Free numbers if you are calling from outside Kenya)
Email address: email@example.com