EGM may require additional documentation to verify the account is held in your name. This is pursuant to the regulations EGM follows set to protect clients' money.
For initial withdrawals, a Neteller account statement can be uploaded directly through the portal.
Or by emailing our payments team at firstname.lastname@example.org
Acceptable Neteller account statement should be:
- Clear to read and in an appropriate size and format (preferably .jpg or .png)
- The name on the statement must correspond with the name on your EGM account
- Neteller email must be shown