EGM may require additional documentation to verify the account is held in your name. This is pursuant to the regulations EGM follows aimed at protecting clients' money.
For the initial withdrawals, a Neteller account statement can be uploaded directly through the portal or by emailing our payments team at firstname.lastname@example.org
Acceptable Neteller account statement should be:
- Clear to read and in an appropriate size and format (preferably .jpg or .png)
- The name on the statement must correspond with the name on your EGM account
- Neteller email must be shown