The EGM Payments Team is available to help you with your transactions from Monday to Friday, from 7:00 AM to 9:00 PM EAT and on Sunday from 9:00 AM to 6:00 PM EAT. We process all deposits and withdrawals during these hours.
You can make transactions at any time of the day, every day of the week, as our systems are automated. The only exceptions are first-time withdrawals and certain deposits that may require manual approval. These exceptions will be processed within the specified timeframes mentioned above.
* For more information on processing times per payment provider, please visit our Website.
Please note that you can contact us via email at backoffice@egmsecurities.com, or call our Toll free number at 0800-211-185 & WhatsApp at +254-730-676-002.