You can submit your withdrawal request through the client portal at any time, however your withdrawal request will be processed during the core business hours 09:00-18:00 GMT+3 on working days (Monday -Friday).
Please note the following ;
- First time mobile money withdrawals are processed manually so that the payments team can verify the client's withdrawing number . Subsequent withdrawals are instant for KES and UGX . TZS mobile money withdrawals are not instant and will be processed during the mentioned working hours .
- Bank withdrawals are only processed during the working days .
- Skrill and Neteller withdrawals are not instant and will be processed on the next working day.
- Card withdrawals are not instant and will be processed on the next working day . Card withdrawals may take between 5- 15 working days.