Is something not working?

Registration

• Why is my email address not being accepted?
• Why is my phone number not being accepted?
• Does my email or phone number already exist?
• I can’t sign up

MyEGMSecurities Client Portal

• I can’t login to EGM client portal
• I can’t upload my documents
• I can’t add an additional account
• How do I reset my client portal password?

Deposit and Withdrawals

• Why is my deposit not credited to my account yet?
• Why I haven’t received my withdrawal yet?
• Why did you deposit in my account less than the amount I transferred?
• Why did I receive my withdrawal amount less than the amount I requested?
• I can’t withdraw funds
• I can’t deposit funds

See all 7 articles

MT4 Platform

• I can’t login to the MT4 platform
• Why am I getting the error message ‘invalid account’ on my MT4 platform?
• How can I install the MT4 platform on my Mac?
• I’m getting the error ‘Trade disabled’ on my MT4 platform?
• Why am I getting the error ‘Not enough money’ when trying to open trades on my MT4 account?
• I’m getting ‘Off quote’ on my MT4 account

See all 14 articles